FAQ

How can we help you today?

With Wirelane's charging system you are part of a huge charging network without losing track. User-friendly charging stations with intuitive user interface.

How to start a charging session?
How to finish a charging session?
How to connect my car with a charging station?
How to find a charging station?
How do I charge as a Non-Wirelane customer?
How to request federal support for charging stations?
Which kind of charging stations can be purchased from Wirelane?
Is ist possible to charge a car with a Non-Wirelane RFID card? (Roaming)
Does Wirelane install charging stations?
Are whitelabel solutions possible?
Does Wirelane provide loas management?
How to install the Wirelane App on a smartphone?
Are there charging stations that are not compatible with the Wirelane App?
Does the app cost anything?
Does the app show if a charging station is available?
How to pay at a charging station?
How to enter a payment method to the Wirelane account?
How much does charging a car cost?
How does the accounting part work? How do I get a receipt?
How do I register for a Wirelane account?
How do I see the charging status of my car?
What is the range of an electric car?
Where do I order a RFID card?

You have further questions?

Just drop our support a line.


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You would like to speak to us directly?

Just call us:

+49 (0)800 399 499 599

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Gestalten Sie mit uns die Zukunft der Elektromobilität.

Wir freuen uns darauf von Ihnen zu hören, denn nur gemeinsam können wir die E-Mobilität voran treiben.